Frequently Asked Questions
Q. Tell me about the timber you use.
A. All of our products are made in Sydney from Australian Blackbutt Hardwood. The timber is harvested using sustainable management practices that comply with Australian Forestry Standards. Australian Forestry Standards recognises world’s best practice. For further information we suggest you see http://www.hardwood.timber.net.au/species/blackbutt.htm
Australian Blackbutt is classified as a Class 1 durability timber (the highest rating possible) and is termite resistant. It is a hardwood and well suited to harsh outdoor environments. Being kiln dried it also has a very low shrinkage factor, ensuring the furniture is very stable.
Q. Does your settings rock/wobble?
A. Due to the smart design of our furniture your setting is built strong and will not rock or wobble like other outdoor furniture.
Q. I live in Sydney, is the setting delivered assembled?
A. If you live within a 1 hour radius of Sydney NSW then the your setting will be delivered to you assembled. Please contact us to find out if you live within the assembled delivery radius).
Q. I live in Sydney and work long hours, how flexible are your delivery times?
A. We can deliver your setting weekdays, weeknights or weekends. We book a time to suit your schedule not ours!
Q. I live out of Sydney, how difficult is the assembly?
A. The setting is sent to you partially assembled and is so easy we don’t even provide you with instructions. For the table top and bench tops the slats are screwed into the timber frame, arriving in one piece. The legs (end pieces) are also partially assembled with galvanised screws, bolts and glue. The only assembly required is the attachment of the legs (end pieces) to the table and bench tops. (All bolts and tools required to assemble the setting are provided)
Q. Can I view a setting before placing an order?
A. Yes, you can now view one of our products in our factory in Sydney NSW. Viewings are arranged by appointment only. Please contact us for more information and to arrange a suitable date and time.
Q. Is the timber finished in a protective coating or stain?
A. All of our Hardwood products are treated with a protective coating prior to delivery. The treatment provides additional protection from the elements, and gives a deeper natural colour to the timber. We also supply untreated hardwood products at a discounted price.
Q. What type of maintenance is required?
A. The maintenance of your new hardwood timber product is minimal. We recommend a light sand and re-oil using a decking oil containing a UV guard. Depending on how exposed the furniture is to the weather, this may be required every 1-2 years. Please follow the instructions on the decking oil packaging, to produce the correct and best results for your hardwood
Q. I was told Hardwood timber “bleeds or weeps” initially. How long does this last?
A. Hardwood timber contains an oil or tannin in its pores. When first exposed to moisture this surface oil/tannin will bleed or weep. The time period for this process to complete varies with timber, temperature and humidity. Generally, a good overnight rain will remove most of the oil but the actual time required varies. The oil/tannin is not sticky but can stain (looks similar to weak coffee) so it is important to cover or protect anything that could be stained during this initial period. Once complete, the timber will not bleed again. A short inconvenience for 15-40 years of great service from your new setting!
